Privacy Policy
Privacy Policy & Booking Terms
At Aloy Luxury Car Services, we value your trust and are committed to protecting your personal information while offering transparent terms for all rental services. This page outlines how we handle your data and what you should know before making a booking.
1. Privacy Policy
Information We Collect
We collect personal details such as your name, phone number, email address, and booking preferences when you make an inquiry, reservation, or open a support ticket.
How We Use Your Information
We use your information to:
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Process and confirm bookings
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Provide updates and customer support
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Improve service quality and communication
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Meet legal and regulatory requirements
How We Protect Your Data
All customer data is stored securely and is never shared, sold, or disclosed to third parties — except as necessary to process your booking (e.g., with payment processors) or as required by law.
2. Booking Terms & Conditions
Booking Confirmation
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Full payment is required to confirm any booking.
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Bookings are confirmed only upon payment and vehicle allocation.
Rescheduling Policy
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You may reschedule your booking at least 5 days before your original rental date.
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Late rescheduling may result in extra fees or forfeiture depending on availability.
Cancellation & Refunds
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No refunds are available after payment is made.
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Please ensure all details are correct before making payment.
Service Duration & Overtime
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All rates cover a maximum of 12 hours per rental.
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Additional time will attract 10% of the booking fee per extra hour.
Driver Policy
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All vehicles come with a professional driver by default.
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Self-drive service is not currently offered.
Minimum Booking
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The minimum rental period is 5 hours.
3. Contact & Support
Our Location
📍 Rockview Hotel Royale, Wuse II, Abuja
Phone Support
📞 Main Support:
+2348125044430
+2348034450997